Claims

Our technical and customer support staff, helped by our mills and R&D centre when needed, are focused on finding a solution if any problem occurs.

As part of our commitment to quality and a continuous improvement process, most important for us is to understand the origin of any problem, solve it on our production line and ensure that it will not recur.

While doing this, your day-to-day sales contact will find a short term solution so that your production is not impacted: replacement of supply or assistance of technical support staff to ensure continuous production flow.

Your feedback on our quality performance helps us improving our operational process.