Being convinced that customer satisfaction is key in our business, we have developed a service strategy to provide quick, flexible and realistic supply chain solutions.
Logistics charter for planned supply
Together with you, we will identify your real expectations – for instance: lead time, order tracking, just in time delivery - and examine the complete chain. A logistics charter in which we formalise both parties’ commitments will be the basis for close monitoring of our performance with open and constructive communication.
As a consequence, our logistics offers are a clear win/win situation and will lead to a strong long-term relationship with our customers.
Short term logistics offer for standard products (with or without surface finish)
To illustrate our logistics offers, one of our typical solutions for commodities is a short term logistics offer with delivery lead times of 5 weeks with a performance of nearly 100%. This is just one standard example for basic products, whereas we try to find specific solutions for specific products or customer needs.
Together with our customers, we will find the optimal supply chain solution.
Speciality products on request
Our unrivalled product range offers some non-standard products (grades, dimension or surface finish) and some products under development to prepare the future. We are here to provide a unique solution to suit your individual requirement.